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From the Settings screen, scroll to and select General management > Reset > Factory data reset > Reset > Delete all. This will erase all data on your device and restore it to factory settings. FACTORY DATA RESET: If you are still having issues with your device, you may need to do a Factory data reset (Master reset).From the home screen, swipe down from the Notification bar then select the Settings icon > scroll to and select General management > Reset > Reset network settings > Reset settings > Reset.
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RESET NETWORK SETTINGS: Resetting your network settings deletes previously associated Wi-Fi networks, security passcodes, Bluetooth devices and cellular network data settings.Note: If you are unable to access the screen to 'Restart' the device or if it becomes unresponsive, press and hold the Volume down and Power/Lock buttons simultaneously for 10 seconds, until the device restarts. Press and hold the Power/Lock button, then select Restart. All settings and configurations youve made. There are three main ways to perform a factory reset: through the settings menu, using the buttons on your device, or by using the Find My Mobile service. RESTART YOUR DEVICE: If a power cycle does not resolve your issue, perform a device restart. If your phone gets slow or doesnt work as it usually does, it may help to restore the factory default settings. A factory reset, sometimes called a hard reset or a master reset, will remove all personal information, changes, and data from your device, returning it to the same settings and data that it had when it left the factory.To turn the device back on, press and hold the Power/Lock button until the screen lights up. Press and hold the Power/Lock button, then select Power off. The first step is to power cycle your device. POWER CYCLE YOUR DEVICE: There are multiple ways to reset your device if you are experiencing issues.